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terms and conditions

Terms and Conditions

Website Terms


Puro Ski Chalets is a trading name of Puro Chalets & Villas GmbH.

Welcome to Puro Ski Chalets website by continuing to browse and view our website, you agree to the terms and conditions and all the Web terms and Privacy Policy regulations. If you disagree with any of our legal notice, terms and conditions, please do not use our website, or contact us at

We reserve the right to modify these Web terms and privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.

1. Who we are 

1.1 Puro Chalets & Villas “We” are a Swiss-registered company for the rental of luxury chalets and villas and we act as an agent between the client “you” and property owner/operator “the provider” and/or suppliers of related resort services. 

Our company registration number is CHE-169.051.255 and our registered office is at Luchernstrasse 35 in Zermatt.

1.2 We offer an exclusive portfolio of properties located throughout some of the finest destinations in the Alps and Italy in addition to a personal service specifically tailor-made for you. Our specialist team is dedicated to working closely with you to help you search, choose, and book a suitable holiday property dependant on your needs and wishes until a decision is made. 

2. Booking contract with you

2.1 We are a luxury property agent; your accommodation rental money will be paid via Puro Chalets and Villas (the agent) to your chalet and villas owners/operator (the provider). We do not have a contract with you for your booking, the contract will be between you and the provider. On some occasions, our role would be simply to liaise with the accommodation provider and inform them of your contact details and wishes, what would follow is the provider of accommodation contacting you directly to inform you of their individual T&Cs, to generate a booking form, provide you with an invoice, to make the payment and to complete the transaction. Even though we are more than happy to assist you at any stage of the booking process, it is the accommodation provider that has the financial responsibility for your reservation (which may include additional services such as concierge and assistant in resort)

2.2 Please note that the booking confirmation will only be made by the owner/operator (the provider) in writing. Payment must be made as per the contract terms and in full by the due date. Outstanding payment or late payment may lead to booking cancellation. We will remain in regular contact throughout the booking process in order to provide you with all the necessary documentation and assistance.

2.3 If the provider cannot accept your booking, we will inform you via the email or telephone number provided. The reasons for this could be; the booking is unavailable which could not reasonably be planned for, because a credit reference does not meet the minimum requirements or because the provider has identified an error in the price or description of the booking. 


2.4 Additional local charges may occur such as laundry services, minibars, air conditioning, taxes, lift passes, equipment hire, etc.  These will be separate costs payable directly to the operator or owner (the provider) as per their contract with you.  Your booking contract will list what is included.

3. Changes/alteration

3.1 By the client “you”. If you wish to make a change to the booking, this must be done in writing by the person who signed the contract with “us” or with the operator/owner “the provider” directly. The providers are responsible for the booking and will be able to make any necessary changes to the booking. We will always be available should you require any further assistance.


3.2 By the operator/owner “the provider”. Puro Chalets & Villas “We” will contact you directly in the event of significant changes to your booking by “the provider”. The operators/owners “the provider” will have a right to make changes to your booking subject to the contract you received from them. All the changes and alterations will then be made between “you” and “the provider”. We will have no further liability to you on any changes/alteration made.
Any change to an itinerary prior to receipt of your final payment will be treated as an amendment.


4. Your right to end the contract/cancellation

4.1 Should “you” for any reason have to cancel your booking you must give us a written notice of cancellation signed by the person who originally made the booking.


4.2 Cancellation has to be applied within a certain period and after this period expires,  cancellation (refer to the owner/operator “the provider” contract) may not be refunded or entertained.


4.3 The owner/operator’s “the provider” booking form/contract will determine your rights to cancel/end the contract with them. Please ensure you understand what charges you will have to pay if you cancel your booking.


5. Event/cancellation beyond our control


5.1 We are not responsible for cancellations outside our control such as Force Majeure as defined as circumstances amounting to; acts of God including but not limited to; earthquake, fire, flood, national disaster, natural disaster, avalanche, volcano eruption, famine, terrorism, national crisis. This includes if the booking is cancelled by an event outside of our control.

6. Price accuracy

6.1 The price of the booking will be the price indicated on the website or in writing by email to your email address. All the prices indicated by us are the same official rates by the provider and no additional charges or fee will be charged to you for searching, assisting, and booking your luxury accommodation for your holiday. “We” verify all the information and prices are correct at the time of their posting however,” we” exclude liability for any errors and inaccuracy. The price of the booking will be subject to the final confirmation via an email sent to your email address.


6.2 We also reserve the right to correct errors in both advertised and confirmed prices. Changes and errors sometimes occur. You must check the price of your chosen property at the time of booking and the final in writing booking confirmation.

7. Insurance

7.1 We strongly recommend that you take out the relevant insurances, personal and travel insurance before commencing your holiday.


7.2 Please check with “the provider” that you are booking with, conditions apply to depend on their business model and location. Some providers will require that you have full coverage insurance. If you have any concerns about how to choose the right insurance policies, please contact us directly to discuss further.

8. Accommodation

8.1 Accommodation ratings are displayed as supplied by “the provider”. These are intended to give a guide to the services and facilities you should expect from your chosen accommodation. Standards and ratings may vary between countries, as well as between providers. We cannot guarantee the accuracy of any ratings given.






9. Content/pictures Policy

The content including pictures of our page’s website is for your general information and use only. Puro Chalets & Villas GmbH verify all the information and material are correct at the time of their posting. Accommodation may vary from their pictures. The images of the accommodation on our website are for illustrative purposes only. We exclude liability for any errors and material inaccuracy. Your use of the website information and contents is at your own risk.
10. Copyright Policy

The contents of these pages are copyright ©Puro Chalets & Villas GmbH. Reproduction of part or all of the contents in any form is prohibited. None of the content of this website may be copied or otherwise incorporated into or stored in any other website, electronic retrieval system, publication or other work in any form (whether hard copy, electronic or other). For the avoidance of doubt, framing of this site or any part of it is not permitted without express permission.

11. Disclaimer Policy

Puro Chalets & Villas GmbH have no liability for damages, including loss of profit, business interruption, loss of data and programs. Note that while “our” website may contain links to other websites or services, “we” are not responsible for such websites’ or services’ privacy practices. Use of such as linked website is at your own risk. We encourage you to be aware when you leave our Website and read the privacy statements of each and every website and service you visit before providing your Personal Information. This Privacy Policy does not apply to such linked third-party websites and services.
12. Privacy Policy

“We” receive, collect and store any information “you” enter on our website or provide us in any other way by telephone, by filling a contact form or booking form. In addition, “We” may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. “We” also collect personally identifiable information (including name, email, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
“We” collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Puro platform services.

  • To assist with your enquiry and booking.

  • To allow us to communicate with you in relation to your Property holiday such as availability, prices, booking enquiry, booking confirmation and for any other information.

  • To guarantee your Chalet or Villas booking by taking payment at the time of booking; Our third party online booking system and credit card payment provider is Sum Up, which will collect your personal data. 

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services. 

  • To comply with any applicable laws and regulations.

Our website is hosted on the platform. provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. We offer HTTPS secure access to most areas on our Website. Our website has SSL (Secure Sockets Layer).
Under the new GDPR regulation:
It is imperative that you have control over your Personal Information. 


If you would like to: access, correct, amend or delete any personal information “we” have about you, you are invited to contact us at

13. Cookies Policy

How About Cookies uses cookies on its sites
Cookies are small text files that can be used by websites to make a user's experience more efficient.
The law states that we can store cookies on your machine if they are essential to the operation of this site but that for all others, we need your permission to do so.
About Cookies does use some non-essential cookies. “We” do not do this to track individual users or to identify them, but to gain useful knowledge about how the site is used so that we can keep improving it for our users. Without the knowledge, we gain from the systems that use these cookies we would not be able to provide the service we do.
This site uses different types of cookie.
Please note that Third Party Services placing cookies or utilizing other tracking technologies through our Website may have their own policies regarding how they collect and store information. Such practices are not covered by our Privacy Policy and we do not have any control over them. 
We use Google Analytics, a popular web analytics service provided by Google, Inc. Google Analytics uses cookies to help us to analyse how users use the site. It counts the number of visitors and tells us things about their behaviour overall – such as the typical length of stay on the site or the average number of pages a user views.
The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity and providing other services relating to website activity and internet usage. 
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google undertakes not to associate your IP address with any other data held by Google.
If you have Adobe Flash installed on your computer (most computers do) and you use's audio or video players, Google Analytics will try to store some additional data on your computer. This data is known as a Local Shared Object or Flash cookie. This helps us to analyse the popularity of our media files. We can count the total number of times each file is played, how many people watch videos right to the end and how many people give up halfway through. Adobe's website offers tools to control Flash cookies on your computer.
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. You can access them through some types of browser. Search in your cookie folders for 'pinsentmasons' to find our cookie and the Google Analytics cookie if you wish to delete them.
Some third-party cookies are set by services that appear on our pages. They are set by the operators of that service and are not in our control. They are set by Instagram, Facebook and relate to the ability of users to share content on this site, as indicated by these icons:
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. You can access them through some types of browser. Search in your cookie folders for 'pinsentmasons' to find our cookie and the Google Analytics cookie if you wish to delete them.

14. Jurisdiction​

Puro Chalets & Villas GmbH is a Swiss company, the Swiss law is applicable in all circumstances. The place of jurisdiction is Visp/Canton Wallis. You can contact us for further information and help at

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